Here at Boom, we pride ourselves on our customer service, record keeping and how we manage the web design, graphic design and SEO projects we undertake across Kent and Yorkshire. Here our Project Manager Ellie, explains a little bit about how we do it and the systems that we use.
Basecamp is a Project Management web app which first launched in 2004 and has had updates ever since then to make it ever more effective. . We are currently use the latest one, Basecamp 3.
This tool allows you to have a team who get an overview with everything that happens on Basecamp. The admin team are able to choose who is added to Basecamp and also are able to delete members of their team or customers from the tool if this becomes necessary.
* Basecamp provides us with something which can be efficient and useful and help us keep up to date with all of our projects.
You are able to add as many different clients and then within each individual project you are able to add as many as your own team members you would like but also as many as the projects team members you would like.
* Basecamp offers a system which is called ‘Ping” which allows you to speak to any of your team through Basecamp, this would work out good if you didn’t have any other way of communicating and didn’t want to do everything by email.
* Basecamp also offers a feature which allows you to end design pages off to the customer where they are able to sign off whether or not they are happy with the page and if they would like the page to go to build. Within this feature you can add all of your team and also give a date of when it needs to be signed off by and if it hasn’t been done within that time scale then the customer will keep receiving update emails to remind them to do so.
* Basecamp also offers reports where you are able to print a PDF which will show you what tasks you have left and what you will need to do to complete them.
Here at Boom Solutions in Kent we use Basecamp as we find that it keeps all of our projects in one space and all under control. We find that it is easy to use and we love all of the features which Basecamp offers. One of all of our favourite features is that it offers a sign off section which means we are able to send designs for customers to sign off or even extra work to be signed off. We like the fact that it sends an email out everyday to remind the client that they have outstanding designs to be signed off which means that we don’t have to send out multiple emails when Basecamp does this itself daily. Here at Boom Solutions we find that Basecamp is easy to use and have no problems with trying to work it. Every time Basecamp has a new feature added as soon as you go on to the software this is a pop-up message telling you what the new feature is and how to use it. Basecamp also offers a tutorial on how to use not only the new feature but the whole software.
My job at Boom Solutions is first and foremost to look after you. This means that I have to keep a careful eye over all of our web design projects throughout Kent which we are working on at any given time. We have a wide range of projects, from websites for salons,to companies, plant hire machinery, nuclear engineering and start ups who trust us to help make there dreams a reality – No day is the same. Keeping a firm handle on so many diverse projects is the most important part of my role and using Basecamp, allows me to do this and keep you up to date at all times. Looking after you and your investment is just not about beautiful design, great tech, coffee and biscuits – although I do make a cracking cup of tea as well!